ONTIME COURIER
Privacy Policy
Effective Date: 1st July 2025
At Ontime Courier, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services, website, or mobile app (collectively, the "Service").
By using our Service, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.
1. Information we Collect
We collect the following types of information when you use our Service:
a. Personal Information:
Registration Information: When you create an account, we collect personal details such as your name, email address, phone number, billing address, and payment information.
Delivery Information: This includes your shipping address, recipient’s details, package details (e.g., dimensions, weight), and any other information necessary for fulfilling the delivery.
Device and Usage Information: Information about your device, browser type, IP address, and usage patterns on our website or app. This includes cookies and tracking technologies to improve user experience.
2. How we use your information
We use your information for the following purposes:
Providing Services: To process and fulfill your orders, deliver packages, and manage deliveries.
Customer Support: To respond to your inquiries, assist with issues related to your account, or provide customer support.
Improving our Services: To analyze user trends, track the effectiveness of our services, and make improvements based on customer feedback and usage data.
Personalized Marketing: With your consent, to send you promotional emails, offers, and updates about our services. You can opt out of marketing communications at any time.
Legal Compliance: To comply with applicable laws and regulations, and to protect against fraud, unauthorized transactions, or any other illegal activity.
3. How We Share Your Information
We may share your personal information in the following situations:
a. Service Providers:
We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, delivery partners, and customer support providers). These third parties are obligated to protect your data and only use it for the purposes for which it was shared.
b. Legal Obligations:
We may disclose your personal information when required by law or when we believe that such action is necessary to:
Comply with legal processes (e.g., subpoenas, court orders).
Protect our rights, property, or safety, or the rights, property, or safety of others.
c. Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if such a transfer occurs and outline your rights.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and mobile app. These technologies help us remember your preferences, analyze trends, and provide personalized services. You can control cookie settings through your browser, but disabling cookies may affect your experience with our Service.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
Access and Correction: You may request access to the personal data we hold about you, and you can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to legal obligations or other overriding interests.
Opt-Out of Marketing: You can opt out of receiving promotional emails by clicking the "unsubscribe" link in our emails or by contacting us directly.
Data Portability: In certain jurisdictions, you may request a copy of your data in a machine-readable format.
7. Children’s Privacy
Our Service is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the functionality of our Service. Any changes will be posted on this page, and the updated policy will be effective as of the date of posting.
If you have any questions or concerns about these Terms and Conditions, please
Contact usBy using our Service, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.